FAQ

General

1. Do you have a catalog?

We offer a curated selection of premium and sustainable gifts on our website, covering everything from everyday essentials to bespoke keepsakes.

However, we’d love to customize a personalized deck to recommend gifts that resonate with your brand and gifting goals. 

2. Do you display prices or have a price chart?
3. Can I get a quotation?
4. I can’t find the exact item I’m looking for—can you help?
5. Do you offer discounts for bulk orders?

Orders & Production

6. Can I cancel my order?
7. Can I add more quantity after I’ve confirmed my order?
8. What’s the minimum order quantity (MOQ)?
9. Can I order below the MOQ?
10. Will I see a mockup before my order goes into production?
11. I don’t love the final product—can I get a refund?

Artwork & Design

12. Do you have an in-house designer who can help?
13. What type of file do you need for my logo?
14. Can I get a printed sample or mock-up?
15. I don’t know my Pantone Color Code—can you still match my brand colors?
16. Can I change my design once I’ve submitted my order?

Shipping & Delivery

17. When and where do you deliver?
18. Do you ship overseas?
19. What happens if my order arrives later than expected?
20. The items are faulty—can I get an exchange or refund?

Payment & After-Sales

21. What payment methods do you accept?
22. Do you offer e-invoicing?
23. Can I get an official receipt or invoice?
24. Can I cancel or change my order after payment?

Still Have Questions?

We’re here to help! If you didn’t find the answer you’re looking for, feel free to reach out via phone, email, or our contact form. Our team at GiftingnCo loves turning your questions into the perfect gifting solutions.